Not Getting Your Email from Brookshire’s?

To ensure emails from Brookshire’s don’t get blocked by SPAM filters, please follow these instructions:

Outlook 2003
Add the Brookshire’s from address Brookshires@ to your Safe Senders list.

  1. On the “Tools” menu, click “Options”.
  2. On the “Preferences” tab, click “Junk E-mail”.
  3. On the “Safe Senders” tab, click Add.
  4. Click “Add…”, put in
  5. Click “OK”.

Outlook 2007

  1. On the “Tools” menu, click “Options”.
  2. On the “Preferences” tab, click “Junk E-mail”.
  3. On the “Safe Senders” tab, click Add.
  4. Click “Add…”, put in
  5. Click “OK”.

Office 2013

  1. Click the “Junk” button from the ‘Delete’ area of the Office main page.
  2. Click “Junk E-mail Options…”
  3. Click the “Safe Senders” tab
  4. Click “Add…”, put in
  5. Click “OK”.
  6. Click “Apply”.
To add to your safe senders list using the user interface, follow the steps below:

  1. Sign in to Outlook Web App
  2. At the top of the page, select Outlook (or Mail). Or, select the App launcher Office 365 app launcher icon, and then select Outlook.
  3. At the top of the page, select Settings Settings: update your profile, install software and connect it to the cloud > Options, and then select one of the following:
    • Block or Allow OR Mail > Accounts > Block or allow
  4. Paste in the Enter a sender or domain here text box, and then press Enter or select the plus icon new next to the text box.
  5. Select Save to save your changes

Add the Brookshire’s from address to your AOL address book.

  1. Click “Contacts” in the left navigation.
  2. Click on “New”, choose “New Contact”.
  3. Paste into the “Primary E-mail” field.
  4. Make The Brookshire’s from address is the “Primary E-mail” address by checking the associated check box.
  5. Click the “Save” button in the upper left navigation.

If our email is in your “AOL SPAM Folder”, please open the email and click the “This Is Not SPAM” button. Next, add into your address book as described above.

To add the From Address to your Yahoo Contacts:

  1. Open your Yahoo mailbox.
  2. Click New Contact
  3. Enter in the name and email
  4. Click Save

If our email is getting stuck in your “Yahoo! Bulk Folder”, please open the email and click the “Not SPAM” button. Next, check to see if the e-mail’s address is in your “Blocked Addresses” list. If you see on this list, select and click the Remove Block button. Lastly, set up a filter as outlined above.

Add the Brookshire’s from address to your “Gmail Contacts List”.

  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact.
  3. Copy and paste our From address, into the primary email address dialog box.
  4. Click Save.
  5. Click Spam along the left side of any Gmail page.
  6. Check mark the box next to our email.
  7. Click Not Spam button along the top.

Mozilla Thunderbird
Add the Brookshire’s from address to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

  1. Click the “Address Book” button.
  2. Make sure the “Personal Address” Book is highlighted.
  3. Click the “New Card” button. This will launch a “New Card” window that has 3 tabs: “Contact”, “Address” & “Other”.
  4. Under the “Contact” tab, copy and paste our “From” address into the e-mail dialog box.
  5. Click “OK”.

Whitelist your Personal Address Book:

  1. From the main drop down menu, select “Tools< Junk Mail Controls…”
  2. This will launch the Junk Mail Controls window that has two tabs: “Settings” and “Adaptive Filter”
  3. Under the “Settings” tab, update the “Whitelists” module by selecting “Personal Address Book” from the pull down menu and then check mark the box next to “Do not mark messages as junk mail”.
  4. Click “OK”.

Please check your Junk folder to see if our email has been placed there. To prevent this from happening in the future, mark our email as not junk. Do this by right-clicking on our email and choose “Mark < As Not Junk”.

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