Customer Notification: Potential ATM issue

Brookshire Grocery Company values the relationships we have with our customers, and we want to inform you of an incident that may have impacted the personal information of some of our customers.

On Nov. 6, 2017, we learned that criminals had installed skimmer devices on ATMs at four of our Brookshire’s stores in Texas (Aledo, Azle, Weatherford, and Lake Worth). The skimmers may have collected payment card information, including a cardholder’s name, card number, expiration date, and PIN number or security code, between October 23 and November 7, 2017.

At this time, we are not aware of any misuse of the data that may have been collected. Only those customers who used their payment cards at an ATM at one of these stores during the specified time period are potentially impacted by this incident. The incident did not impact any of our grocery store payment card systems or our “Thank You Card” program.

As soon as we discovered the skimmers, we immediately removed them and conducted a review to ensure that no skimmers had been installed on any of our other store ATMs. We have reported the activity to law enforcement and are cooperating with its investigation. We also implemented additional protocols to help prevent any future tampering with our ATMs.

If you think your information may have been compromised by this incident, please call 1-877-391-0853 to speak to one of our payment services representatives for more information. You should also contact your bank or card issuer. Although we are unaware of any misuse of cardholders’ information, we are offering fraud protection to those potentially impacted by this incident as an additional precaution. You will need to call us at 1-877-391-0853 to enroll. Please also review the Reference Guide below for more information about how anyone can protect themselves against identity theft or fraud.

Brookshire Grocery Company takes the security of our customers’ personal information very seriously, and we deeply regret that this incident has occurred. If you have any questions about this incident or would like to obtain more information, please call us at 1-877-391-0853.

Reference Guide

We encourage you to review the actions recommended by the Federal Trade Commission at or the IRS at It is also recommended by some state laws that you remain vigilant, review your relevant account statements, and monitor your credit reports for suspicious activity. Some state laws advise you to report any suspected identity theft to law enforcement, your state’s attorney general, and the Federal Trade Commission. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report:

P.O. Box 740241
Atlanta, GA 30348
P.O. Box 2104
Allen, TX 75013
P.O. Box 2000
Chester, PA 19022

Fraud Alerts: At no charge, you can also have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This can be done by contacting the credit bureaus by phone and via Experian’s or Equifax’s website. Once you place a fraud alert at one credit bureau, that bureau is required to notify the other two and have alerts placed on your behalf. Note, however, that because the alert tells creditors to follow certain procedures to protect you, it may also delay your efforts to obtain credit while the agency verifies your identity.

Security Freezes: You have the right to place a security freeze on your credit report. A security freeze is intended to prohibit a credit reporting agency from releasing any information from a consumer’s credit report without written authorization. However, please be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit, mortgages, employment, housing or other services.

To place a security freeze on your credit report, you must send a written request to each of the three major consumer reporting agencies by regular, certified or overnight mail. In order to request a security freeze, you will need to provide the following information: (1) full name (including middle initial and any suffixes); (2) social security number; (3) date of birth; (4) current address and previous addresses for the past five years; (5) proof of current address, such as a current utility bill, bank statement, or insurance statement; (6) a legible photocopy of a government issued identification card (state driver’s license, military identification, etc.); (7) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. If you have been a victim of identity theft, and you provide the credit reporting agency with a valid police report, it cannot charge you to place, lift, or remove a security freeze. In all other cases, a credit reporting agency may charge you up to $5.00 each to place, temporarily lift, or permanently remove a security freeze.

Additional Information: If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it. You can further educate yourself regarding fraud alerts, security freezes, and steps you can take toward preventing identity theft by contacting your state attorney general or the Federal Trade Commission. The Federal Trade Commission can be reached at:

Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
1-877-ID-THEFT (1-877-438-4338); TTY: 1-866-653-4261