Not Getting Your Email from Brookshire’s?

To ensure emails from Brookshire’s don’t get blocked by SPAM filters, please follow these instructions:

Outlook 2003
Add the Brookshire’s from address Brookshires@
mail-brookshires.com to your Safe Senders list.

  1. On the “Tools” menu, click “Options”.
  2. On the “Preferences” tab, click “Junk E-mail”.
  3. On the “Safe Senders” tab, click Add.
  4. Click “Add…”, put in Brookshires@mail-brookshires.com
  5. Click “OK”.

Outlook 2007

  1. On the “Tools” menu, click “Options”.
  2. On the “Preferences” tab, click “Junk E-mail”.
  3. On the “Safe Senders” tab, click Add.
  4. Click “Add…”, put in Brookshires@mail-brookshires.com
  5. Click “OK”.

Office 2013

  1. Click the “Junk” button from the ‘Delete’ area of the Office main page. 
  2. Click “Junk E-mail Options…”
  3. Click the “Safe Senders” tab
  4. Click “Add…”, put in Brookshires@mail-brookshires.com
  5. Click “OK”.
  6. Click “Apply”.

AOL
Add the Brookshire’s from address Brookshires@mail-brookshires.com to your AOL address book.

  1. Click “Contacts” in the left navigation.
  2. Click on “New”, choose “New Contact”.
  3. Paste Brookshires@mail-brookshires.com into the “Primary E-mail” field.
  4. Make The Brookshire’s from address is the “Primary E-mail” address by checking the associated check box.
  5. Click the “Save” button in the upper left navigation.

If our email is in your “AOL SPAM Folder”, please open the email and click the “This Is Not SPAM” button. Next, add Brookshires@mail-brookshires.com into your address book as described above.

Yahoo!
Set up a filter to redirect our email into your inbox.

  1. Open your mailbox and click on the gear icon (upper right hand corner).
  2. Click “Settings”
  3. Select “Filters”
  4. Click “Add” on the Filters tab.
  5. In the “Filter Name” field, enter “Brookshires”
  6. Update the rule with the following 2 pieces of information: “contains” and Brookshires@mail-brookshires.com. (This tells Yahoo! to identify our email based on its From address).
  7. Click “Save”
  8. Click “Save” again

If our email is getting stuck in your “Yahoo! Bulk Folder”, please open the email and click the “Not SPAM” button. Next, check to see if the e-mail’s address is in your “Blocked Addresses” list. If you see Brookshires@mail-brookshires.com on this list, select and click the Remove Block button. Lastly, set up a filter as outlined above.

Hotmail
Add the Brookshire’s from address Brookshires@mail-brookshires.com to your “Hotmail Safe List”.

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link (top of page).
  3. Select the “Safe List” link (2nd from bottom).
  4. Copy and paste Brookshires@mail-brookshires.com into the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.

If our email is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button. Next, check to see if our e-mail address is in your “Blocked Senders” list. If you see Brookshires@mail-brookshires.com on this list, select and click the Remove button. Finally, if you have not done so, add Brookshires@mail-brookshires.com to your Safe List as outlined above.

Gmail
Add the Brookshire’s from address Brookshires@mail-brookshires.com to your “Gmail Contacts List”.

  1. Click “Gmail” button along the left side of any Gmail page.
  2. “Contacts” will appear below the “Gmail’ button
  3. Click “New Contact”.
  4. Copy and paste Brookshires@mail-brookshires.com into the e-mail address dialog box.
  5. Click “Save Now”.

Check if our email is in the SPAM folder.

  1. Click SPAM along the left side of any Gmail page.
  2. Check mark the box next to our email.
  3. Click Not SPAM button along the top.

Mozilla Thunderbird
Add the Brookshire’s from address Brookshires@mail-brookshires.com to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

  1. Click the “Address Book” button.
  2. Make sure the “Personal Address” Book is highlighted.
  3. Click the “New Card” button. This will launch a “New Card” window that has 3 tabs: “Contact”, “Address” & “Other”.
  4. Under the “Contact” tab, copy and paste our “From” address Brookshires@mail-brookshires.com into the e-mail dialog box.
  5. Click “OK”.

Whitelist your Personal Address Book:

  1. From the main drop down menu, select “Tools< Junk Mail Controls…”
  2. This will launch the Junk Mail Controls window that has two tabs: “Settings” and “Adaptive Filter”
  3. Under the “Settings” tab, update the “Whitelists” module by selecting “Personal Address Book” from the pull down menu and then check mark the box next to “Do not mark messages as junk mail”.
  4. Click “OK”.

Please check your Junk folder to see if our email has been placed there. To prevent this from happening in the future, mark our email as not junk. Do this by right-clicking on our email and choose “Mark < As Not Junk”.

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